Inventory Management and Ordering System Development

Our Approach

We collect orders in one place and allocate stock to them automatically

When order entry points are split among a wholesale ordering site, Rakuten Ichiba, and your own e-commerce site, the work of checking stock for each order grows in proportion to the number of orders. The more the decisions depend on people, the more likely allocation mistakes become.

In the core business system for a furniture and interior wholesaler, we built a mechanism that collects the orders of multiple shops in one place and allocates them automatically from warehouse and supplier stock. It also automatically calculates an estimate of when each order can ship, based on stock and expected arrivals.

Our Approach

We manage each type of stock separately, with its own counting method and shipping procedure

Products shipped from your own warehouse and products delivered directly by suppliers differ in both how stock is counted and how shipping is handled. Handling them together in a single table puts the stock counts out of sync and leads to stockouts and items being sold twice.

We separated the management of warehouse stock and supplier stock and prepared a dedicated shipping screen for each. Everything from checking shipping instructions to registering the tracking number can be done in one flow.

Our Approach

We manage the status of orders, purchase orders, arrivals, and shipments under one consistent set of rules

One product sells on multiple sales channels at the same time, and expected arrivals change from day to day. If it is unclear when an order may move on to the next status, the handling of exceptions ends up concentrated on particular people.

We decide with you, one by one, the statuses of orders, purchase orders, arrivals, and shipments, along with the conditions for moving on to the next status, exceptions included, before turning them into specifications.

Our Approach

We put orders into one standard format and let people send them from a smartphone on site

When each person places orders in a different way, errors in part numbers and quantities occur and no record remains. Communication about delivery schedules and changes also ends up depending on phone calls and fax.

In the construction site ordering system “Di-ORDER,” we built a mechanism that puts orders into one standard format and lets people place them from a smartphone on site. According to the service website, ordering effort has fallen by 65% and ordering mistakes by 92%.

Our Approach

We make products easier to find and shorten the steps for ordering and payment

Usability problems such as having to download all product information before you can find anything, payment by bank transfer only, and a complicated invoice process turn into explanation and support work every time a new business partner comes on board.

For the full redesign of a furniture and interior wholesaler’s ordering service, we introduced a search that narrows results by conditions and lets you download only the products you need, credit card payment, and shorter ordering and billing steps. It was released about five months after we started.