Joining as a Co-Creation Partner in a Project to Improve the User Experience and Sales of an Ordering Service
We have been selected as a co-creation partner for a project that aims to improve the user experience and sales of a client company's ordering service, and the project is now underway.
The Client's Challenges and the Project Background
The client company faced the following challenges.
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Information on products scheduled for sale could not be searched or downloaded individually, so users had to download all the information and then hunt for what they needed.
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Bank transfer was the only payment method, and requests for automation through credit card payment could not be met.
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The UI and procedures for ordering, invoices, and so on were complex and got in the way of new members' experience of the service.
To solve these challenges and improve the user experience of the service as a whole, we joined the project as a co-creation partner.
System Features and Expected Effects
In this project, we plan to develop a new dashboard for members and implement the following features.
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Intuitive UI: a simple, easy-to-use interface makes it possible to search for products and download information individually.
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Payment automation: credit card payments are supported, automating the payment process and making it more convenient for users.
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Simpler procedures: the procedures for ordering and issuing invoices are being reviewed so that even new members can use them smoothly.
These features are expected to raise user satisfaction and improve operational efficiency. Going forward, we also plan to work on automatically listing products and automatically placing orders on Rakuten, Yahoo!, Shopify, and other platforms.
If your company has similar challenges or is looking to improve the user experience of your service, please contact us. Through co-creation product development, we will do everything we can to support your business growth.