Coaching Cloud Released: Streamlining Coaching Program Operations and Improving Engagement
Together with Coach Contribution Co., Ltd., which runs a coaching business, we have released "Coaching Cloud," a new coaching platform that streamlines operations and improves engagement.
The Client's Challenges and the Background to the Project
Coach Contribution Co., Ltd. handled schedule management, skill surveys, and engagement and well-being surveys for its coaching services by email and phone, and faced problems with declining operational efficiency and difficulty analyzing data.
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Inefficient schedule management: Coordinating schedules by email and phone took time and effort and was prone to mistakes and delays.
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Complex skill and engagement surveys: Data had to be collected and analyzed by hand, delaying the review and use of results.
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Difficult data analysis: Organizing and analyzing the collected data was inefficient, so decisions took time.
To solve these problems and improve service quality and operational efficiency, a co-creation project with us was launched.
Product Features and Expected Benefits
"Coaching Cloud" centralizes schedule management with an intuitive user interface and streamlines attendance management through reminders and automatically sent rescheduling guidance. It also enables online skill surveys and engagement and well-being surveys, with features for checking and comparing the results in graphs.
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Centralized schedule management: An intuitive UI makes it easy to check and change schedules, and reminders and automatically sent rescheduling guidance make attendance management more efficient.
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Online skill surveys and engagement measurement: Skills, engagement and well-being are surveyed online, and the results can be checked and compared visually in graphs, enabling quick, data-based decisions.
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Encouraging data-driven decision-making: Efficient data collection and analysis make quick decisions based on objective data possible.
As a result, we expect not only more efficient operations but also higher participant engagement and data-driven decision-making.
Feedback on the Product and Future Plans
Since the release, users have given it high marks, saying it is "easy to use, and schedule management is convenient," "online surveys save time and effort," and "being able to see the results in graphs is wonderful." We will continue expanding features and improving the service, and contribute to greater operational efficiency and engagement at more companies.
If you are considering education-related system development, operational efficiency improvements or digital transformation (DX), please get in touch. Through analyzing and visualizing your current situation, we will set clear purposes and goals and propose the best solution based on them.