J-Client+, a Business DX System, Released
In June 2024, we and the Japan Air Conditioning, Heating & Refrigeration Testing Laboratory released "J-Client+," a business DX system. Aimed at improving operational efficiency and communication, the system was released after six months of development. This release solves long-standing problems with business communications and the sending and receiving of documents, and optimizes business processes.
Project Background and the Client's Challenges
The Japan Air Conditioning, Heating & Refrigeration Testing Laboratory needed to make increasingly complex operations and information management more efficient. With conventional phone and email-based exchanges, delays in work and overlooked information were common, and deadline management for submissions and visibility into the approval process were insufficient, lowering operational efficiency.
As a product co-creation partner, we provided consistent support from requirements definition through development and operations, and developed J-Client+ to solve these challenges.
Features and Benefits of J-Client+
J-Client+ unifies messaging (chat), data sharing, and submission management on the web. This optimizes business processes without relying on email and keeps important information firmly under control.
In addition, through status management for submissions and tracking of the approval process, it makes work visible and makes communication between teams much more efficient. This keeps response delays to a minimum and enables quick decision-making. By supporting the standardization and automation of work, it also reduces human error and increases transparency.
Feedback on the Product and Future Plans
The Japan Air Conditioning, Heating & Refrigeration Testing Laboratory told us the system is "very well made and easy to use," and it has also been highly rated by users at manufacturers. Reflecting feedback that surfaced during development and making repeated improvements led to the success of the project.
We will continue to evolve J-Client+, aiming to improve operational efficiency and communication. After the release, too, we will keep growing together with our client and move on to the next stage.
If your company is considering digital transformation (DX) of your operations or making your business processes more visible, please feel free to contact us.